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 1. I have a technical question about an Olympus product.
2. My Olympus product is malfunctioning, what can I do?
3. How can I have my product serviced?
4. My Olympus 24 month warranty has expired. Can I still send my product in to be serviced?
5. What is covered by the 24 month warranty?
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1. I have a technical question about an Olympus product.
Wherever you are in Europe - just send an e-mail to the Olympus Technical Support or call our team of experts. We will be pleased to help you.
AVAILABLE VIA TOLL FREE NUMBER: 00800 - 67 10 83 00
Our Technical Support is available from 9am to 6pm CET
(Monday to Friday)
Or check out our extensive FAQs.
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2. My Olympus product is malfunctioning, what can I do?
First, you should consult your instruction manual. When in doubt, please visit your dealer who will examine your equipment and if necessary, return it to us on your behalf.
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3. How can I have my product serviced?
1. Keep your purchase receipt in a safe place. Warranty work cannot be carried out without this.
2. If you are unable to return your product to your dealer, please contact the Olympus Customer Support department (see below). If returning your Olympus equipment for service, please make sure you use a secure method of transit that is traceable.
3. To facilitate the service of your equipment, you may download this repair form to be sent in together with your Olympus equipment.
Please contact your local Olympus support.
Customer Support tel 00800 - 67 10 83 00
Email di.support@olympus-europa.com
Ensure that a copy of the purchase receipt is enclosed and that accessories not related to the repair are retained.
Repair form
Please enclose this form if you send in a product to be serviced.
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4. My Olympus 24 month warranty has expired. Can I still send my product in to be serviced?
Of course you can. Please follow the same instructions as in question 3. We will provide you with a cost estimate for the repair by mail, e-mail or fax. Please confirm your repair order likewise.
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5. What is covered by the 24 month warranty?
Please refer to our warranty information. This warranty does not cover misuse, accident, neglect or fair wear and tear. Your statutory rights are unaffected.
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